Royal Rinse Detailing – Terms & ConditionsEffective Date: 3/1/2025

1. Overview of Services

1.1. Services Provided

We offer professional car detailing services, including cleaning, polishing, and restoring both the interior and exterior of vehicles.

1.2. Service Location

Services are performed at our location in Borculo, Michigan, unless otherwise agreed upon in writing.

2. Scheduling & Drop-Off

2.1. Appointment Scheduling

Appointments must be scheduled in advance and are subject to availability.

Customers are required to drop off their vehicle at least 1 hour prior to the scheduled service time.

If a vehicle is not dropped off at least 1 hour prior, we will consider it a no-show, and no refund will be issued. This policy helps us maintain our service timeline and respect the time of other customers.

Note: We’re human—and we truly appreciate your local support. If you're running a few minutes behind, just reach out and let us know. We’ll do our best to accommodate you, and at our discretion, the cancellation or no-refund policy may be waived.

2.2. Payment Confirmation

Full payment is required prior to the appointment date to confirm your booking.

We reserve the right to cancel or reschedule any unpaid appointments.

3. Payment & Fees

3.1. Payment Methods

We accept the following payment methods: credit card, debit card, and online payment platforms.

3.2. Pricing

The total cost will be provided at the time of booking. Additional fees may apply if the condition of the vehicle requires extra labor.

3.3. Refunds & Cancellations

Refunds are at our sole discretion and only granted under extenuating circumstances.

Cancellations must be made at least 48 hours prior to the scheduled service. Failure to cancel within this window will result in no refund.

Vehicle Drop-Off Policy:

Customers may begin dropping off vehicles starting at 7:00 AM on the day of their appointment.

All vehicles must be parked on the black cement/tar area of the lot.

A fee may apply for vehicles that are not properly parked, as we must comply with township regulations.

We apologize for the inconvenience.

Vehicle Pick-Up Policy:

Customers must pick up their vehicle no later than 6:00 PM on the same day the service is completed.

If a vehicle is not picked up by 6:00 PM, it will be held overnight, and a $150 per day storage fee will apply.

We apologize for any inconvenience, but this policy is necessary to comply with township regulations.

4. Customer Responsibilities

4.1. Vehicle Condition

Customers must ensure their vehicle is in reasonably clean, drivable, and safe condition.

Pre-existing damage should be documented by the Customer prior to drop-off.

We are not responsible for any damage that existed before drop-off.

4.2. Personal Belongings

Customers are responsible for removing all personal belongings prior to drop-off.

- Any money found will be considered a tip for our staff.

- Personal items discovered will be set aside for customer collection.

- Items appearing to be garbage may be discarded without notice.

5. Before & After Photos

5.1. Photo Documentation

We take before-and-after photos (interior and all exterior sides) to document the vehicle’s condition and the results of our work.

These photos may be used for quality assurance and promotional purposes.

Royal Rinse Detailing owns the rights to these images.

5.2. Damage Claims

Customers must provide clear photographic evidence (before and after) to support any damage claims.

We are not liable for damages that cannot be substantiated.

6. Limitation of Liability

6.1. No Liability for Pre-Existing Conditions

We are not responsible for damages present before the vehicle was dropped off.

6.2. No Liability for Personal Items

We are not responsible for the loss or damage of personal items left in the vehicle.

6.3. Service-Related Damages

Our liability for any proven service-related damage is limited to either:

- The cost of the detailing service, or

- The actual cost of repairs,

whichever is lower, unless otherwise required by law.

7. Customer Satisfaction & Warranty

7.1. Satisfaction Guarantee

We strive to deliver high-quality results. If you are unsatisfied, please contact us immediately so we can address your concerns.

7.2. No Extended Warranties

We do not offer extended or additional warranties. All implied warranties are limited to the shortest period permitted under applicable law.

8. Use of Photographs for Promotional Purposes

8.1. Promotional Use

We may use non-identifying images of your vehicle for marketing purposes (e.g., website, social media, or advertising).

If you do not consent to this, please notify us in writing before or during vehicle drop-off.

9. Governing Law & Dispute Resolution

9.1. Governing Law

These Terms & Conditions are governed by the laws of the State of Michigan, without regard to conflict of law principles.

9.2. Dispute Resolution

In the event of a dispute, both parties agree to attempt to resolve the matter amicably.

Unresolved disputes will be handled in the courts located in Ottawa County, Michigan.

10. Amendments & Updates

We reserve the right to update these Terms & Conditions at any time.

Changes become effective once posted on our website or communicated to the Customer.

Continued use of our services indicates acceptance of any updates.

11. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Royal Rinse Detailing LLC

Phone: [Phone Number]

Email: [Email Address]

By scheduling a service with Royal Rinse Detailing, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions.